We're hiring
Remote, full-time
Become a part of a growing team and lead it to infinity and beyond
Provider Relationship Management
• Build and maintain strong, trust-based relationships with ground transportation providers
• Serve as the primary point of contact for provider inquiries, issues, and escalations
• Collaborate with providers to understand their needs, preferences, and challenges
Contract Negotiation and Management
• Negotiate contracts and agreements with ground transportation providers
• Ensure compliance with contractual terms and performance metrics
• Regularly review and update agreements to align with changing business needs
Performance Monitoring and Reporting
• Monitor provider performance, ensuring adherence to service level agreements (SLAs)
• Generate and analyze performance reports, identifying areas for improvement
• Work closely with providers to address and resolve performance issues.
Provider Onboarding and Training
• Facilitate the onboarding process for new providers, ensuring they understand our technology and business requirements
Cross-functional Collaboration
• Collaborate with internal teams, including operations,product development, and sales, to align provider relationships with business goals
• Act as a bridge between providers and our organization, conveying feedback and requests effectively
Experience
• 3+ years in sales, account management, or related fields
• Fluent in English, additional languages a plus
• Proficiency in Excel and Google Sheets for data analysis and reporting
• Strong negotiation and contract management skills
• Excellent communication, presentation, and interpersonal skills
• Data-driven decision-making abilities and proficiency in data analysis tools
Nice to Have:
• Bachelor's degree in business, economicsciences/accounting, or a related field
• Cultural familiarity or prior experience with the APAC/LatAm market transportation, or mobility industry
•Understanding oflocal business practices, consumer behavior, and market dynamics in the regionis a plus
•SQL skills
Soft Skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team in a remote, fast-paced environment
•Strong problem-solving skills
• Results-oriented mindset
• Willingness to perform data entry tasks
• The job is full-time, 5 days per week, 8 hours per day
• You'll be employed as a contractor, so you'll have all the flexibility you need
• We offer 4 paid weeks off
