V V Link

It could have been easier to find each other if my US phone worked in the UK but we were holding up a sign with our last name while we scoured the meeting place for our driver. He did not make any effort to find us. The driver shoved our large suitcases into the trunk and broke the bottom corner of my husband's brand new hard sided suitcase almost the point where the wheel assembly is totally off. We had to tape it at the hotel. While he did get us to our destination safely, I was uncomfortable that he spent most of the journey talking about his religion. Do you any policies preventing that? I would have liked to have given him more stars but the broken suitcase prevents tat.

the driver was very courteous, professional and ensured the environment was clean.

The driver was not given the post code (we were not asked to provide one when booking) but he set out anyways...end result...what was suppose to be 100 minute car ride turned to be almost 4 hours. we had to stop on the road a couple of times to ask directions and then direct the driver . that is an honest mistake and i felt bad for the driver but the worst thing was that his boss called him and then started to lambast me,raising his voice, for not knowing where we were going!! this is all happening while our driver is trying to drive behind an 18 wheeler. i finally told the “boss” to hang up as we were now being placed at risk. Obviously, we will not be using them again.. I also think i should be getting an apology...what professioal company blames the customer for thier mistake? paola

Sehr geehrte Damen und Herren Ich bin sehr enttäuscht von dem Service von diesem Fahrdienst. Ich hatte die Fahrt für den 21.9.19 um 01.00 Uhr gebucht. Der Fahrer Mr barkhad kam eine Stunde und 50 Minuten zu spät. Also um 02.50 Uhr. Unter einer solchen Dienstleistung verstehe ich das ein Auto solcher Fahrten ein eingebautes Navigationssystem hat. Der Fahrer fährt mit Handy navi und schaut ständig darauf. Und ich glaube er kennt sich nicht wirklich aus. Ich sitze in diesem Auto und hoffe das wir heile ankommen. Ich habe dafür kein Verständnis. Habe echt Angst das er einen Unfall baut oder wir im Graben landen. Wenn ich in Deutschland ankomme werde ich mich auch nochmal persönlich per Telefon an sie wenden. Eine Rückerstattung vom Fahrpreis erwarte ich mindestens 25%. Denn es ist echt eine für mich nicht entspannte Fahrt. A fast 2 Stunden zu spät und dann ein Fahrer der mehr auf sein Handy schaut wie auf die Straße. Mit freundlichen Grüßen Michaela Wessel -- Diese Nachricht wurde von meinem Android Mobiltelefon mit WEB.DE Mail gesendet.

Fantastic drivers, on time, great communication, very helpful with bags. Thank you for your help!

driver was good. not at arrivals to meet and greet as expected but after that was bery good